1. Introduction
Welcome to Index Concierge ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our service.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, and profile information you provide during registration.
- Calendar Data: Access to your calendar to manage appointments and schedule tasks on your behalf.
- Usage Data: Information about how you interact with our service, including task preferences and interaction history.
- Voice Interaction Data: Recordings and transcripts of phone calls made by Index on your behalf, used solely to complete tasks.
- Credentials: Encrypted storage of service credentials necessary for Index to perform tasks (e.g., account logins, API keys).
3. How We Use Your Information
We use the collected information for the following purposes:
- Complete tasks on your behalf, such as making phone calls, scheduling appointments, and managing your calendar
- Provide and maintain our AI concierge service
- Learn your preferences to personalize task execution
- Send you service-related notifications and updates
- Improve our AI models and service quality
4. Data Security
We implement industry-standard security measures to protect your data:
- Bank-grade encryption for all stored credentials
- Encrypted data transmission using SSL/TLS
- Secure storage of authentication tokens and credentials
- Regular security audits and updates
- Zero-knowledge architecture: we cannot see your raw passwords
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- With service providers who assist in operating our platform (under strict confidentiality agreements)
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Revoke access to connected services at any time
- Export your data
- Opt out of certain data processing activities
To exercise these rights, please contact us through the contact information provided below.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and support authentication. You can control cookie preferences through your browser settings.
8. Third-Party Services
Our service integrates with various third-party services to complete tasks. Your use of these services is governed by their respective privacy policies. We encourage you to review their privacy practices.
9. Data Retention
We retain your personal data only for as long as necessary to provide our services or as required by law. You can request deletion of your account and associated data at any time.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this privacy policy, please contact us at:
Index Concierge by Index92